Shipping policy
Free shipping on every order. No minimum, no surprise shipping fees at checkout.
Where do you ship?
Right now we ship to the United States, Canada, Australia and New Zealand.
When will my order arrive?
- Processing: we prepare and ship your order within 1-3 business days.
- Delivery after it ships: United States about 5-11 business days, Canada 5-10, Australia 7-14, New Zealand 5-12.
Your order ships from our fulfillment partner's warehouse. During holidays and peak seasons, carriers can be slower than usual.
Duties and taxes
US orders have no extra fees at delivery. For Canada, Australia and New Zealand, your country's customs may charge import taxes or duties on delivery. These are not included in our price and are paid by the customer.
Tracking
As soon as your order ships, we email you a tracking number. Tracking can take 2-3 business days to show the first update, so don't worry if it looks quiet at first.
Wrong address or need to change your order?
Email us within 12 hours of placing your order and we'll do our best to fix it before it ships.
Still waiting?
If your order hasn't arrived within 15 business days of ordering (20 for Australia), email us at couchkeeperco@gmail.com with your order number and we'll sort it out.