Refunds

30-day guarantee. If something isn't right, tell us within 30 days of delivery and we'll make it right.

Damaged, defective or wrong item

Email us at couchkeeperco@gmail.com with your order number and a photo of the problem. We'll send a replacement or give you a full refund. You don't need to send anything back.

Changed your mind

• Email us within 30 days of delivery before sending anything. We'll reply with the return address and instructions.
• Items must be unused and in their original packaging.
• Return shipping is paid by you.
• Scratch pads that have already been stuck on furniture can't be returned for a change of mind, because the adhesive is single-use. Defects are always covered.

Refund timing

Once we receive and check your return, we refund the original payment method. Your bank may take 5-10 business days to show it.

Questions

Write to couchkeeperco@gmail.com. We reply within one business day.