FAQ

Will the scratch pads damage my couch?

Test a hidden spot first. We don't recommend them on delicate leather, suede, velvet or microfiber.

Does it work for dogs too?

The Pet Hair Kit works for cats and dogs. The Scratch Guard is designed for cats.

How do I clean the roller?

Rinse it under running water and let it air dry. Once dry, the surface is sticky again. No refills to buy.

Can I cut the scratch pads?

Yes. Cut them to size with ordinary scissors before you peel and stick.

Where do you ship?

Right now we ship to the United States, Canada, Australia and New Zealand. More countries are coming: follow @couchkeeperco on TikTok and Instagram.

How long does shipping take?

Orders ship in 1-3 business days. Delivery takes about 5-11 business days to the US, 5-10 to Canada, 7-14 to Australia and 5-12 to New Zealand. You get a tracking number by email.

Is shipping free?

Yes, on every order to the countries we ship to.

Will I pay import duties or taxes?

US orders: no extra fees at delivery. For Canada, Australia and New Zealand, your country's customs may charge import taxes or duties on delivery. These are not included in our price.

Can I change or cancel my order?

Email us within 12 hours of ordering and we'll do our best before it ships.

What if it doesn't work for me?

You're covered by our 30-day guarantee. See our Refunds page for the details.